Kwesé Help | Kwesé Self Service | Kwesé Customer Care | Kwesé

Kwesé Help | Kwesé Self Service | Kwesé Customer Care

demo

What is Kwesé TV?

Kwesé TV is a pay-as-you-watch satellite TV service, offering over 50 channels of world-class entertainment. Subscribe to Kwesé TV and get automatic access on your decoder and on up to five other devices. Currently Kwesé TV (as a satellite pay-TV service) is only available in Rwanda, Zambia, Ghana,  Kenya, Tanzania, Uganda, Ethiopia, Malawi, Botswana, Namibia, Lesotho, Swaziland and Nigeria with more African countries to follow soon. Viewers in other countries can stream Kwesé TV on a device, or catch Kwesé Free Sports on free-to-air TV. 

Does Kwesé offer free content?

If you live in Kenya, Malawi, Rwanda, Nigeria, Uganda, Botswana (Gaborone only), Ghana, Namibia or Zambia, you can watch Kwesé Free Sports (KFS) on free-to-air television and on the Kwesé iOS and Android app. Kwesé TV also offers free add-on content via the Kwesé App and the website, available for viewers throughout Africa. 

Where is the free sports channel available?

The Kwesé Free Sports (KFS) channel can be streamed on the Kwesé App, or watched on free-to-air television, in the following countries:  

Nigeria            KFS/DMS

Kenya             KFS

Ghana             KFS

Uganda           WBS/KFS

Rwanda           KFS

Zambia            KFS

Botswana        KFS

Malawi            UFULU/KFS

Namibia           KFS

 

Note: you can also watch the English Premier League (EPL) Match of the Week, LIVE (Saturdays at 16:30 CAT) and the EPL Review Show (Tuesdays at 19:30 CAT), as well as four live NBA basketball games per week in:

Ethiopia                       EBC / OROMIA

Mauritius (EPL only)   MBC

Mozambique               TV Successo

Nigeria                                    NTA

Seychelles                   SBC

Tanzania                     TV1

Congo DRC                  RTNC

Benin                           ORTB

Togo                            TVT

Uganda                       WBS

Angola                         TV Zimbo

Senegal                       TFM

Gabon                         Kanal 7

Mali                             Africable

Congo Brazzaville       Tele Congo

Ivory Coast                  RTI

Cape Verde                 RTC

What channels can I watch on Kwesé TV?

Kwesé currently has over 50 premium channels including Kwesé Prime, Kwesé Inc, three Kwesé movie channels, Kwesé Kids, Revolt TV, three Trace music channels, NBA TV, Kwesé Sports 1, Kwesé Sports 2, AMC, Discovery, DreamWorks and many more channels never before seen in Africa. For the full list click here

In which countries is Kwesé TV available?

The satellite TV (subscription) option, with the full Kwesé bouquet of over 60 channels, is currently only available in Zambia, Ghana, Rwanda, Kenya, Uganda, Malawi, Botswana, Lesotho and Nigeria.

Our 24-hour free-to-air channel, Kwesé Free Sports (KFS), is available in Kenya, Malawi, Rwanda, Nigeria, Uganda, Zambia, Ghana, Namibia and Botswana (Gaborone only). KFS is also rolling out rapidly across the continent and will soon be available in more countries.

Courtesy of Kwesé you can also watch the English Premier League (EPL) Match of the Week, LIVE (Saturdays at 16:30 CAT), the EPL Review Show (Tuesdays at 19:30 CAT), and four live NBA games per week in:

Ethiopia                       EBC / OROMIA

Mauritius (EPL only)   MBC

Mozambique               TV Successo

Nigeria                        NTA

Seychelles                  SBC

Tanzania                     TV1

Congo DRC                RTNC

Benin                          ORTB

Togo                            TVT

Uganda                       WBS

Angola                         TV Zimbo

Senegal                       TFM

Gabon                         Kanal 7

Mali                             Africable

Congo Brazzaville       Tele Congo

Ivory Coast                  RTI

Cape Verde                 RTC

How do I get Kwesé TV?

To get Kwesé TV you need to buy a Kwesé Starter Pack for the local equivalent of USD49. This includes a decoder, satellite dish, installation and 30-days free access to all Kwesé’s 50+ channels. Simply visit a Kwesé dealer in your country (only in Rwanda, Zambia and Ghana) or buy online (in Kenya, Tanzania, Uganda, Ethiopia, Malawi, Botswana, Namibia, Lesotho, Swaziland and Nigeria). This is a launch offer and will not be available forever, so hurry. Once your dish and decoder have been installed and your bouquet activated, you can also enjoy the world of Kwesé entertainment and sports on your laptop, or PC via Kwese.com and the Kwesé Android and iOS apps.

Do I need to select my country when placing an order ?

Yes, please select your country from the list displayed. e-store is available in the following countries, Ghana, Rwanda and Zambia , Botswana, Ethiopia, Kenya, Lesotho, Malawi, Namibia, Nigeria, Swaziland, Tanzania  and Uganda and will be launching soon in the other African Countries.

What does Kwesé TV cost?

For a limited time special-offer you can get the Kwesé Starter Pack - includes a decoder, satellite dish, installation and 30-days free viewing – for only USD49. After the first free 30 days your 30-day subscription costs USD25, or local currency equivalent.

But, Kwesé wants to make premium satellite TV as accessible as possible. Once the satellite and decoder are installed you can continue watching certain free channels, including Kwesé Free Sports, even if your subscription is not active.

What’s more you can decide when, and how much, to watch – and pay accordingly. You can choose a 30-day, 7-day or 3-day subscription period. A 7-day subscription costs the local equivalent of USD7.50 and the 3-day subscription costs just USD4. Pay-as-you-watch subscriptions give you access to all Kwesé TV channels and you can watch on your TV, smartphone, tablet or PC.

Note: only 30-day subscribers will be able to watch CatchUp. See pricing here.

Where can I order online ?

Please visit the Kwesé site www.kwese.com  and click on " ONLINE STORE" or  alternatively please click here  http://store.kwese.com /

How do I watch Kwesé TV?

The full Kwesé TV bouquet is only available to Kwesé subscribers. But, as Kwesé rolls out we are offering certain channels free to as many Africans as possible via the website, via the Kwesé App (for a mobile device), and via free-to-air TV on Kwesé Free Sports. We also offer the English Premier League Match of the Day, LIVE on various local African channels. 

To get Kwesé TV buy a Kwesé Starter Pack, which includes a decoder and satellite dish and 30-days free subscription. This option is only available in Ghana, Rwanda and Zambia. Click here for a full list of Kwesé dealers in those countries. Ifyou live in Kenya, Tanzania, Uganda, Ethiopia, Malawi,Botswana, Namibia, Lesotho, Swaziland or Nigeria, you can get your Kwesé Starter Pack online here. Watch free on your smartphone or tablet by downloading the Kwesé App for iOS or Android.  Watch on your computer by registering on the website. 

What is the Kwesé e-store ?

The Kwesé e-store is  an online shop where a customer can buy a Kwesé STB/decoder  OR Kwesé Kit directly over the internet and have it delivered to the shipping address provided.

What special offers or bundles do you have?

Kwesé is in launch phase and we are offering excellent deals to give you affordable access to world-class entertainment and sport. For only USD4 you can enjoy a long-weekend of live sport, premier movies and series, and top-class reality and factual shows. And, you can access this content simultaneously on television and on two other devices – ensuring that no-one fights over the remote.

To give you the freedom of entertainment choice and quality all you need do is invest in a Kwesé Starter Pack, for only USD49 (or local currency equivalent). This limited time special offer gives you a satellite dish, installation, decoder, and first 30-days free viewing. Once your Kwesé decoder is installed you can choose a thirty-day package (25USD) or seven-day (USD7.50) or three-day (USD4) packages.

*Please note that payment will be made in your local currency equivalent. To see local pricing click here

 

What happens if I already have a compatible satellite dish or am moving house with my Kwesé satellite dish?

If you already have satellite equipment and you wish to continue using it and/or have it relocated at your new or current address, you must communicate to the Installation Team on contact details provided below and any works related to that will be subject to the call out fee for installer as well other additional charges for any associated work to get the equipment installed according to your requirements.

Please take note that it is to your benefit to ensure that any impediments e.g. trees and other obstacles which can affect the installation process and locking in the best satellite signal are removed at the recommendation of the installer and that any extra costs related to this will be at your own expense

How can I get the free sports channel?

Kwesé Free Sports (KFS) is available on free-to-air terrestrial television in Kenya, Malawi, Rwanda, Nigeria, Uganda, Botswana (Gaborone only), Zambia, Namibia and Ghana and can also be streamed free on the Kwesé App in these countries. KFS is also available via the Kwesé TV decoder. Even if your subscription to Kwesé TV has lapsed, you can still watch Kwesé Free Sports via your satellite decoder. The channel will always be free.

To watch KFS tune your television to:

Nigeria            KFS/DMS

Kenya             KFS

Ghana             KFS

Uganda           WBS/KFS

Rwanda           KFS

Zambia            KFS

Botswana        KFS (Gaborone only)

Malawi            UFULU/KFS

Namibia           KFS

What can I expect when the installer arrives at my house?

1. Access to the Property

(a) The Installer will arrange a convenient time with you for the installation of the equipment. In some instances the installation may require additional materials over and above those provided for in equipment kit and these will carry additional costs and these costs will be confirmed by the installer during the installation process

(b) You must ensure that we are able to access your Address on the appointed day to install your Digital Satellite Equipment.

2.  Consent and Permission

The installation of your Digital Satellite Equipment may require the agreement or consent of someone else, for example your landlord or the local council or authority. You are responsible for ensuring that all these agreements and consents have been obtained before we install your Digital Satellite Equipment.

3. Installer Duties

The Installer is responsible for taking care when installing the Equipment and any damages to your property will have to be resolved with your Installer.

 

Will I be called before delivery of products ordered on the Kwesé e-Store??

Yes, you will receive a call from the courier company (DHL) before delivery of the your order and a call from the installer ( technite ) to arrange a date for installation. 

What is non-standard installation?

Non-standard installation or premium installation covers anything outside of a basic or standard installation to include and not limited to the below:

  • Double story or multi story buildings
  • Roof top installations defined as any installation requiring the satellite dish or equipment to be mounted on any point on the roof of the building.
  • Concrete walling, brick moulded walling and/ or any walling which is not a basic cement walling.
  • Commercial properties defined as buildings used for business or commercial purposes
  • Coaxial cabling exceeding 20 metres
  • Distance – anything above the 20 km radius from the installer

Please take note that the price you paid for does not cover the additional costs for non-standard or premium installations and any additional costs will be at your own expense and in agreement with the installer performing the installation. 

Can I buy online and collect it from my nearest dealer ?

This option is not available on launch, the order will be shipped directly to the address provided. 

What does standard installation include?

Standard installation, also referred to as basic installation, covers the following

  • Single story or ground level building or structure with a building height not exceeding 5 metres with cement walling.
  • Wall installation – implying that the dish is mounted on the walls on the building
  • 20 metre coaxial cabling
  • Distance – within a 20 km radius from the location of the installer.

Please note that the price quoted on www.kwese.com/pricing and on https://store.kwese.com only covers standard installation and all the  equipment in the equipment kit; being mainly the satellite dish, decoder and other smaller components.

 

Do you have an option for express delivery if I order via the Kwesé e-Store?

We understand you like fast service unfortunately we don’t offer that service as yet.

If I order on the Kwesé e-store, how long does it take to deliver my order?

The order will be delivered within 7 businesss days 

If I order on the Kwesé e-store, how much is delivery/shipping cost?

It will depend on geographical location an estimate cost will be provided upon the order.

My contact details have changed, how can I update my profile on the Kwesé e-Store?

Please contact the Call Centre or email help@kwese.com or chat to us on www.kwese.com to update your profile.

How many decoders can I buy online?

For now you will only be able to buy one decoder or one kit online. In future you will be able to buy more than one item.

How do I place an order on the Kwesé e-Store?

To place an order on the Kwesé e-Store, visit  http://store.kwese.com 
1.Select your country
2. The products available for purchasing will display 
3. Select what you would like to buy and click " BUY NOW"
4. Details of your package will display, add your  quantity and click " ADD TO CART"
5. In your cart, you will get a summary of the items and an estimate of the shipping cost and duties cost
6. If you are satisfied, click on " PROCEED TO CHECK OUT"
7. Type in your shipping address and you are also able to view duties and taxes then  click "NEXT"
8. Confirm if you are an existing Kwesé subcriber or a new subcriber 
9. If you are an existing subscriber please type your account number 
10. If you are a new subscriber please complete the form and click "NEXT"
11. Confirm your billing address and shipping address if it is the same  and accept the Kwesé T&Cs and click " PAY NOW"
12.  Make your payment
13. A confirmation of your order number will display 
14. You will receive an email or sms confirming your order

Do you need to register to buy online?

No you don't have to register  to be able to purchase or  buy on the Kwesé e-Store.

What can I buy online?

You can buy the following products on the Kwesé online store

1. Kwesé set top box (decoder) which includes:
- 1 Month free subscriprion to the Kwesé bouquet 
- Free Activation of the service 

2. Kwesé Full Kit which includes:
- 1 Month free subscriprion to the Kwesé bouquet 
- Free Installation 
- Free  Activation of services

Will I be able to a buy accessories, like a remote control, online?

Unfortunately you will not be able to buy accessories online, you can only buy:
1. Set top box (decoder)
2. Full Kwesé Kit 
Please do contact your nearest dealer to buy a remote control or any other accessories. 

How do I pay to access Kwesé TV?

The Kwesé TV starter package price, which includes the Kwesé decoder, satellite dish and installation also includes 30-days free access to all Kwesé channels. In order to renew your subscription to Kwesé after your free month, you can either do so online via Direct Pay here if you're in Zambia, here in Rwanda, via Etranzact if you're in Ghana or you can visit one of our Kwesé branded stores near you.

 

The Kwesé TV starter package price, which includes the Kwesé decoder, satellite dish and installation also includes 30-days free access to all Kwesé channels.

You will be sent a reminder when your current subscription is about to expire. In order to renew your subscription to Kwesé after your free 30-days, you can either do so online via Direct Pay here if you're in Zambia, here in Rwanda, via Etranzact if you're in Ghana or you can visit one of our Kwesé branded stores near you. 

 

How much does the Kwesé bouquet cost?

With Kwesé TV you can pay-as-you-watch meaning that you pay for the subscription period you want. The 30-day subscription costs USD25, the 7-day subscription costs USD7.50 and the 3-day subscription costs USD4. *Please note that payment will be made in your local currency equivalent. To see local pricing, click here

How much does Kwesé TV cost?

As a launch promotional offer, the Kwesé TV Starter Pack, which includes the Kwesé decoder, satellite dish, installation and 30-days free access to all Kwesé channels, costs the local currency equivalent of USD49 ex VAT. Thereafter customers can pay as they watch with the option of 30-days access for USD25, 7 days access for USD7.50 or 3-days access for USD4. *Please note you will be charged in local currency when purchasing the Kwesé TV starter package.

See local pricing for each of the countries in which Kwesé is available here

Where can I pay my Kwesé account in Ghana?

If you live in Ghana there are three options for paying your subscription: via mobile phone; at a bank; or online.

Mobile phone:

If you use a mobile money service, for example MTN Mobile Money, then one of the easiest ways to pay is with your mobile phone. Dial *389*8# and press send. A menu will say:

Welcome to KweseTV

Select a service

1) Pay Your Subscription

2) Others

Choose ‘1’ and send. You’ll then be asked to enter your Kwesé TV ID. Once your ID is successfully verified, enter the amount to pay. Then choose your mobile money service provider (e.g. MTN MobileMoney; TigoCash, Vodafone Cash) and key in your ‘Mobile Money Account #’ (wallet number). A message comes up to tell you if the payment was successful.

Bank:

You can also pay at one of these banks:

  • Zenith Bank
  • Energy Bank
  • UBA
  • Access Bank
  • FNB
  • Capital Bank
  • First Atlantic Bank
  • UT Bank
  • CCML
  • The SeedFunds
  • Bank of Africa

Go into a branch and inform the teller that you want to pay a Kwesé TV subscription. Provide the teller with your Kwesé ID number. The teller will verify your details and then you can pay using cash or any other method available to you at the branch.

Online:

If you want to pay online visit www.payoutlet.com.gh Once there click on the Kwesé icon and follow the instructions. You’ll be asked for your Kwesé TV account number, and the amount you want to pay. You’ll then have the option to pay by credit card, mobile money, or Etranzact Card. Once your payment is successful you’ll be given a receipt.

Where can I pay my Kwesé account in Zambia?

In Zambia you can pay your subscription in two ways: at an MTN money kiosk, or through MTN Mobile Money.

MTN money kiosk:

Go to an MTN money kiosk and give them the reference number ‘3GDP’. They’ll ask for your Kwesé TV account number. Give them the account number and amount you wish to pay.

MTN Mobile Money:

Dial *303# and choose option 3 (pay bill). Then choose option 3 again (goods and services). Enter the merchant ID (3GDP). Enter the amount for your subscription. You’ll then be asked for a reference. Enter your Kwesé TV account number. And lastly enter your MTN Mobile Money PIN number.

If you have any problems contact us on 0211374674.

There was a problem with my payment. Where can I get help?

Please contact us by using the online chat in the bottom right corner of this page or email us on help@kwese.com

How secure is it to make payment online?

Kwesé complies with the payment  data security standard and ensures that the customer data is protected. 

I am struggling to make payment online.

Please contact us by using the online chat in the bottom left corner of this page or email to help@kwese.com

How much is the Kwesé decoder if I buy it online?

To see pricing, please visit www.kwese.com.pricing 

How do I pay for my order if I buy on the Kwesé e-Store?

You can pay online and there are different method of payments available thorugh our various payment partners.

Where can I pay my Kwesé account in Rwanda?

You can pay your Kweséaccount using your Tigo wallet. Simply followthe steps below:

Dial *500#

Option 4: Payments

Option 3: Pay Company/Bills

Option 2: Pay Tv

Option 6: Kwese

Enter Smart Card number

Enter Amount:

Enter PIN to confirm.

If you need any assistance with this, please email us on help@Kwese.com

How much does installation cost?

Installation is included in the Kwesé starter package at a launch cost of the local currency equivalent of USD49. The starter package includes the Kwesé decoder, satellite dish, installation and 30 days free access to all Kwesé channels. 

How do I set up my Kwesé decoder?

Your decoder will be set up for you by an accredited installer who will be sent to your house when you purchase the Kwesé starter package for the local currency equivalent of USD49 and includes the Kwesé decoder, satellite dish, installation and 30-days free access to all Kwesé channels.

How do I set up my Kwesé decoder?

Your decoder will be set up by an accredited installer, sent to your house when you buy the Kwesé Starter Pack (for local currency equivalent of USD49). The pack includes the Kwesé decoder, satellite dish, installation and 30-days free access to all Kwesé channels. Click here for a list of dealers in Rwanda, Ghana and Zambia. If you live in Kenya, Tanzania, Uganda, Ethiopia, Malawi, Botswana, Namibia, Lesotho, Swaziland or Nigeria, you can buy your Kwesé Starter Pack online here. After you buy your starter pack, an installer will be in touch to schedule installation and he/she willactivate your account once your decoder and dish have been installed. 

How can I buy a Kwesé decoder?

Find a Kwesé dealer near you in Rwanda, Ghana and Zambia. When you buy your Kwesé Starter Pack an installer will be booked for you by the dealer.

If you live in Kenya, Tanzania, Uganda, Ethiopia, Malawi, Botswana, Namibia, Lesotho, Swaziland or Nigeria, you can buy a decoder online hereOnce you have bought your decoder, an installer will be in touch to schedule an appointment with you to install your dish and decoder. the installer will also activate your account once installation has been completed. 

If you need further assistance please email us on help@kwese.com.

How long does it take to install the satellite after buying a Kwesé Starter Pack?

If you live in Ghana, Rwanda or Zambia and you buy your decoder at a Kwesé Dealer, installation will take place within approximately 72 hours of purchasing your Kwesé Starter Pack. If you live in Kenya, Tanzania, Uganda, Ethiopia, Malawi, Botswana, Namibia, Lesotho, Swaziland or Nigeria, you can buy your decoder online here and online orders aredelivered within 7 days of purchase. 

Can I watch Kwesé TV on another pay-TV provider’s decoder?

No, you can only watch Kwesé TV using the Kwesé decoder, the Kwesé App or on www.kwese.com.

Can I watch Kwesé TV using another pay-TV provider’s satellite dish?

The Kwesé TV satellite signal is sent from Eutelsat 7B. If your pay-TV provider also sends their signal from Eutelsat 7B, then you simply need to plug in a Kwesé decoder. You may also be able to move your existing satellite dish to face our satellite. However, to give you the best possible signal we engineered the Kwesé TV dish at 90 cm in diameter, which is larger than several other pay-TV providers. Using a smaller dish from another operator may result in a weak signal. Therefore, we recommend installing a Kwesé dish as with our current special you will not be saving anything using an existing dish. 

What is the USB port on my decoder for?

It allows you to connect a hard-drive to your decoder so you can record your favourite shows with our PVR. You can also download CatchUp titles directly to your decoder. By allowing you to connect your own hard-drive, you get almost unlimited space to record shows. If you run out of space, simply add another hard-drive.

Note: you can only watch these shows when the hard-drive is connected to the Kwesé decoder. You can’t watch shows off your hard-drive on a computer or other device.

Can I buy an external hard-drive from Kwesé?

No, Kwesé does not sell external hard-drives. External hard-drives are commonly available in any IT or computer shop. But, not all hard-drives work optimally with the Kwesé decoder. Your hard-drive needs to be fast enough to transfer large video files quickly. We recommend you speak to your local computer specialist for their advice.

How do I connect my hard-drive to my decoder?

Plug your hard-drive into the USB port on your Kwesé decoder. Follow the instructions in your decoder manual.

Why do I need an external hard-drive?

Kwesé’s vision is to make premium satellite television affordable for Africa. To keep decoder costs at a minimum, and promote customer choice, we did not include a hard-drive in the decoder. Instead, we designed the dedoder so that our subscribers can plug in their own hard-drive. This way you have unlimited storage. Note: you must buy an external hard-drive to store content using the PVR function as the Kwesé decoder has zero storage capability. 

Where can I get a user manual for my remote control or decoder?

A user manual is supplied in the box when you buy the decoder. If you have lost your manual, email us on help@kwese.com and we will happily assist you.

How much does installation cost?

Pricing for standard installation can be found here: Pricing

Standard installation, also referred to as basic installation, covers the following

  • Single story or ground level building or structure with a building height not exceeding 5 metres with cement walling.
  • Wall installation – implying that the dish is mounted on the walls on the building
  • 20 metre coaxial cabling
  • Distance – within a 20 km radius from the location of the installer.

Non-standard installation or premium installation covers anything outside of a basic or standard installation (defined above) to include and not limited to the below:

  • Double story or multi story buildings
  • Roof top installations defined as any installation requiring the satellite dish or equipment to be mounted on any point on the roof of the building.
  • Concrete walling, brick moulded walling and/ or any walling which is not a basic cement walling.
  • Commercial properties defined as buildings used for business or commercial purposes
  • Coaxial cabling exceeding 20 metres
  • Distance – anything above the 20 km radius from the installer

Please take note that the price you paid for does not cover the additional costs for non-standard or premium installations and any additional costs will be at your own expense and in agreement with the installer performing the installation. 

What is the Kwesé App?

It is an application for iOS and Android smart phones and tablets. The app allows you to watch free and paid-for TV channels anywhere, anytime on your smartphone or tablet. Download the iOS app or Android app, register and enjoy Kwesé TV on your mobile device.

How many days of programming does the TV Guide display?

The TV Guide displays at least 7 days of programming at a time, depending on the channel.

How do I install the app on my mobile phone?

You need an iOS or Android smartphone or tablet to get the Kwesé App. Download the iOS app or Android app, register and enjoy Kwesé TV on your mobile device. Or, go to the app store, search and download the Kwesé App.

How do I know if I must register as New or Existing customer?

Register as a new customer if you do not have a Kwesé decoder. Register as an existing customer if you have a Kwesé decoder and have/have had an active subscription.

How much is the Kwesé App?

The Kwesé App itself is free, but data charges apply when streaming content.

I’m an existing customer, how do I know what my account number is?

You would have been given your account number when you bought your decoder in store and again when the installer came to set your decoder up. If you cannot remember your account number, please email us on help@kwese.com and we will gladly assist.

In which countries is the Kwesé App available?

You can download the Kwesé App from anywhere in Africa, but certain content is only available in certain territories. Kwesé Free Sports (KFS) is currently available in Kenya, Ghana, Rwanda, Malawi, Nigeria, Uganda, Zambia, Namibia and Botswana (Gaborone only). KFS is a free channel and does not require you to have a subscription. All other channels require you to have a subscription in order to watch on the app. 

 

 

Why is my country not available on your registration form?

If your country is not available on our registration form it means that our service is unfortunately not available in your country just yet.

Can I watch Kwesé channels live on the app?

Yes, you can stream channels using the Kwesé App. Data charges apply.

Why do I have to put in an OTP when registering?

We need to verify that the phone number you enter on the registration form in fact belongs to you, so we send an OTP to the number you give us to double check.

How fast must my internet be to stream content on the app?

We recommend a minimum internet speed of 2 megabits per second (Mbps) or higher. Note: the lower the bandwidth the worse the visual quality. However, the Kwesé App automatically adjusts the quality of the stream to match your available bandwidth. You can also increase or decrease the quality of the bandwidth by changing the settings on the app.

Why do I have to register again? I already registered on your old app.

To improve the user experience we have built a new app from scratch. The new app allows users to watch highlights, free Live TV and paid-for Live channels. It also offers entertainment and sports news, as well as a TV Guide to improve content discovery. Because the new app was built from scratch, a new registration process was put in place. On the old app, users were requiredto register with email address and on the new app users are required to register with phone number. We apologise for the inconvenience of re-registering.

Can I watch the app without an internet connection?

No, you cannot watch content on the Kwesé App without an internet connection. You need a good internet connection to stream content on the app. Note: data charges apply.

Why do I have to register?

Users must register on the Kwesé App in order for us to be able to tell who you are and whether or not you should be allowed to watch the paid-for channels. Also content rights differ per country and registration helps us ensure the right content is served per country.

 

Can I set up multiple mobile devices on the same account?

Yes, you can stream content on two devices simultaneously and you can have up to four registered devices on your account. This means your whole family can watch Kwesé TV on a device of their choosing.

Why does the Kwesé app ask to make and manage phone calls?

The Kwesé app does not actually make phone calls. It is asking permission from you to play content. The calls it makes are for content from servers. It is safe to allow the app to do this and necessary if you intend to play content. 

Which Apple devices are supported?

Apple iPhones and iPads running on iOS 8 and 9 or higher.

How do I register on the app?

How to register on Android

You will only be required to register if you want to watch a live channel on our app. When you select the channel you would like to watch, you will be prompted to register. Follow the steps and you will be registered in no time. If you run in to any trouble, feel free to drop us a mail on help@kwese.com

 

How to register on iOS

Due to restriction on the iOS platform, iOS usersneedto register on www.kwese.com. Simply click on 'Register' in the top right corner of thepage and follow the easy steps. If you run in to any trouble, feel free to drop us a mail on help@kwese.com

Can I watch on the app using a 3G mobile connection?

You can use the Kwesé App with your mobile internet connection. However, we cannot guarantee the connection will always be strong enough to stream seamlessly. It is always best to watch using a broadband connection.

I am having trouble connecting to the Kwesé App

Email us on help@kwese.com and we will happily assist you.

Which devices does the Kwesé App support?

iOS and Android smart phones and tablets are supported.

If I put a parental block on a channel on my decoder, will it also be blocked on my app?

Unfortunately not at this time.

Can I parental block a channel that I don’t want my kids to watch?

Unfortunately not at this time although it is on our roadmap and we are working on offering parental control on the app in future.

If I tap the play button on the TV Guide, will it take me to the channel I want to stream?

Yes, if you tap the play button on a channel icon in the TV Guide, the channel will play. However, if you are trying to play a paid channel and you are not a Kwesé TV subscriber, you will not be able to watch. Non Kwesé TV subscribers can watch free channels such as Kwesé Free Sport on the app.

Is the TV Guide on my app the same as the TV Guide on my decoder?

If you are a Kwesé TV subscriber then the TV Guide is almost identical. There are a handful of channels that are decoder only but the majority are on the app and have the same TV Guide.

If Kwesé Free Sports (KFS) is not available in my country, can I still watch English Premier League football and NBA basketball free on Kwesé?

Even if you don’t have KFS in your country, you can catch the English Premier League Match of the Week, LIVE (Saturdays at 16:30 CAT), the EPL Review Show (Tuesdays at 19:30 CAT), and four live NBA games per week on Kwesé Free Sports (KFS) on your TV in the following countries:

Ethiopia                       EBC / OROMIA

Mauritius (EPL only)   MBC

Mozambique               TV Successo

Nigeria                                    NTA

Seychelles                   SBC

Tanzania                     TV1

Congo DRC                  RTNC

Benin                           ORTB

Togo                            TVT

Uganda                       WBS

Angola                         TV Zimbo

Senegal                       TFM

Gabon                         Kanal 7

Mali                             Africable

Congo Brazzaville       Tele Congo

Ivory Coast                  RTI

Cape Verde                 RTC

Which affiliate partner stations is Kwesé Free Sports available on?

Kwesé Free Sports is available on the below affiliate partner stations in the countries listed:

Ethiopia – EBC/Oromia

Mauritius – MBC

Mozambique – TV Successo

Seychelles – SBC

Congo DRC – RTNC

Benin – ORTB

Togo – TVT

Do people have to purchase a decoder and satellite dish to access Kwesé Free Sports or is it on all existing decoders?

No. Kwesé Free Sports is available on the DTT network, so you just need a classic terrestrial antenna plugged into a digital TV set or a decoder.

Is Kwesé Free Sports available on a Pay TV decoder?

If you already have a Pay TV decoder you can tune in to Kwesé Free Sports on channel 811 on the Startimes and GOtv decoders in Rwanda. In Kenya, the channel is available on Startimes , Bamba, and GoTV. In Malawi the channel is available on Ufulu TV.

Kwesé Free Sports is not available on the following Pay TV decoders:

- DSTV

- Azam TV

- Zuku TV

Which FTA decoder has the KFS channel in Rwanda?

Kwesé Free Sports is available on any RURA approved STB in the market from each of the following suppliers; TELE 10 Group, Tac Decoder or Sorim decoder in Rwanda.

Which FTA decoder has Kwesé Free Sports?

Kwesé Free Sports is available on every Free to Air (FTA) decoder and Digital TV set. In Kenya the channel is available on Startimes and GoTV FTA feeds. In Rwanda, check with your supplier if your decoder can receive the Free to Air signal transmitted by the Rwanda Broadcasting Authority (RBA) or if it needs to be unlocked to access Kwesé Free Sports and all the other Free to Air channels available in Rwanda. You can also contact us on help@kwese.com and we will happily assist you.

How does Kwesé Free Sports work in Kenya, Rwanda and Malawi?

Watching Kwesé Free Sports is simple, all you need to do is get a decoder that is connected to receive a digital terrestrial television (DTT) signal or watch on your mobile device using the Kwesé App. Visit the Apple store or Google Play Store to download the Kwesé App now.

In which countries is the Premier League available?

While the full Kwesé Free Sports channel is not currently available in your country, you can still watch the Kwesé Free Sports broadcast of the EPL match of the week. Refer to the list below to find out on which channels the Premier League will be available in specific countries:

Congo Brazavillle – Tele Congo

Congo DRC – RTNC

Ethiopia – EBC & OROMIA

Ghana – KFS GHANA

Kenya – KFS KENYA

Malawi – KFS MALAWI

Mauritius – MBC

Mozambique – TV Successo

Nigeria – KFS NIGERIA

Senegal – RDV

Seychelles – SBC

Tanzania – KFS TANZANIA

Zambia – KFS Zambia

Uganda - KFS Uganda

How can I watch Kwesé Free Sports in my country?

Watching Kwesé Free Sports is simple, all you need to do is get a decoder connected to receive a digital terrestrial television (DTT) signal or watch on your mobile device using the Kwesé App available from the App store or Play Store for Android users.

How do I watch using my decoder?

Reboot your decoder and go to ‘Settings’, select ‘Auto Search’ and scroll to find the channel listed as ‘Signet Kwesé Free Sports’ anywhere in Kenya or ‘Kwesé Free Sports’ anywhere in Rwanda.

Where is Kwesé Free Sports available?

You can tune in to Kwesé Free Sports in Kenya, Rwanda, Malawi, Tanzania, Nigeria, Ghana, Uganda, Botswana and Zambia.

What is Kwesé Free Sports?What is Kwesé Free Sports?

Kwesé Free Sports is the first premium sports TV channel that is completely Free to air (FTA) which means that you can now watch live sports content for FREE.